Loss Prevention Host

Malta Marriott Resort & Spa is currently looking to recruit a Loss Prevention Host to join their team on a full-time basis.

Overview:
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide.
It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott.

At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in to join our loss prevention team.

Main responsibilities:

• Acting as a first point of contact to clients and visitors by greeting and directing as need be
• Promote a professional image at all times and have good knowledge of the services offered
• Administrative work; including answering of phone calls
• Keeping records, systems, and files up to date
• Dealing with all requests and queries in a professional and friendly manner, whether face-to-face or over the telephone
• Maintain security by patrolling the premises and make sure that safety procedures are being followed
• Performing security checks and assessing the possible threat of various situations
• Investigating disturbances and following policies and procedures for appropriate responses
• Observe departing personnel to protect against theft of company property and ensure that authorised removal of property is conducted within appropriate procedures
• Defuse guest disturbances and escort individuals from the property if necessary
• Respond to accidents and assist guests/employees during emergency situations
• Conduct investigations, gather evidence and facilitate interviews with relevant parties
• Complete required shift reports and maintain the confidentiality of all loss prevention documents
• Perform security controls of designated areas on foot
• Monitor security feeds and conduct daily physical hazard inspections
• Watch for irregular or unusual conditions that may create security concerns or safety hazards.     

What we're looking for:

• Have a valid Maltese Private Guard Licence
• Able to work on own initiative, as well as in a team
• Be clean, tidy and well-organised
• Able to communicate fluently in Maltese and English
• Strong communication skills
• A history of thriving in stressful situations
• A team-first attitude
• A gift for paying attention to the smallest details
• Exercise good judgment and maintain a professional demeanour
• Able to work weekends on a roster basis.