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Our client who operates in hospitality is looking to employ a Head of Group & Events.
Supervising the reception and coordination of groups and events, ensuring seamless communication between customers and hotel staff.
Managing the entire event planning process, from initial contact and contract preparation to event execution with the operations team and post-event follow-up.
Keeping detailed records of all group and event activities, including contracts, rooming lists, payment instructions, and other relevant information.
Creating comprehensive event work orders in the system, ensuring accurate and timely communication of all relevant information to operational departments.
Leading instructional meetings with relevant departments to ensure all team members are informed about group or event details, including size, setup, refreshments, pricing, payment methods, and special requirements.
Compiling monthly reports on group activities and updating closing information.
Collaborating closely with Sales Teams, Reservations, and Operational teams to ensure a unified approach to event management.
Serving as the primary contact for guests and clients during their stay, ensuring all requests are handled efficiently and promptly.
Participating in special activities, such as welcome tours and VIP receptions, to enhance the guest experience.
Ensuring all client requests are addressed with efficiency and agility.
Requirements
Strong analytical skills and the ability to manage multiple tasks simultaneously.
Excellent problem-solving abilities and a proactive approach to meeting deadlines and objectives.
Exceptional organizational and planning skills.
Demonstrated ability to lead and inspire a team to achieve high standards of performance.
Education and Experience
Previous experience in managing groups and events operations, preferably within the hospitality industry.
Our client who operates in hospitality is looking to employ a Head of Group & Events.
Supervising the reception and coordination of groups and events, ensuring seamless communication between customers and hotel staff.
Managing the entire event planning process, from initial contact and contract preparation to event execution with the operations team and post-event follow-up.
Keeping detailed records of all group and event activities, including contracts, rooming lists, payment instructions, and other relevant information.
Creating comprehensive event work orders in the system, ensuring accurate and timely communication of all relevant information to operational departments.
Leading instructional meetings with relevant departments to ensure all team members are informed about group or event details, including size, setup, refreshments, pricing, payment methods, and special requirements.
Compiling monthly reports on group activities and updating closing information.
Collaborating closely with Sales Teams, Reservations, and Operational teams to ensure a unified approach to event management.
Serving as the primary contact for guests and clients during their stay, ensuring all requests are handled efficiently and promptly.
Participating in special activities, such as welcome tours and VIP receptions, to enhance the guest experience.
Ensuring all client requests are addressed with efficiency and agility.
Requirements
Strong analytical skills and the ability to manage multiple tasks simultaneously.
Excellent problem-solving abilities and a proactive approach to meeting deadlines and objectives.
Exceptional organizational and planning skills.
Demonstrated ability to lead and inspire a team to achieve high standards of performance.
Education and Experience
Previous experience in managing groups and events operations, preferably within the hospitality industry.
Relevant educational qualification.
Benefits
Health Insurance
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