Guest Service Telephone Operator

Malta Marriott Resort & Spa is currently looking to recruit a Guest Service Telephone Operator to join their team on a full-time basis.

Overview:
It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity, and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott.

At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.

Main responsibilities:

• Ensure that all incoming calls/requests are attended and that all requests exceed guest expectations when serving them while maintaining the highest Hotel quality standard
• Responsible for handling all incoming calls by dispatching external and internal guest calls relating to the hotel`s reservations for rooms and restaurant bookings, Housekeeping, Laundry, Front Desk, Maintenance, Security and Room Service orders, inquiries and information
• Knows the hotel's facilities and services and is updated on any special offers and other day-to-day essential information
• Provides seamless and quality service delivered with courtesy and confidence and can handle requests, queries and complaints professionally and to guest satisfaction
• Ensure guest follow-ups, and register feedback on the guest profiles
• Responsible for keeping the Service Centre area organized and all equipment in working order and tidy at all times.

What we’re looking for:

• Able to work on own initiative, as well as in a team
• Be clean, tidy and well-organised
• Able to communicate fluently in Maltese and English
• Strong communication skills
• A team-first attitude
• A gift for paying attention to the smallest details
• Exercise good judgment and maintain a professional demeanour.