Front Office Agent

Job Description
Mercury Towers Ltd in Malta is looking to recruit a Front Office Agent to join their team on a full-time basis.

Job Role:
As part of the pre-opening team, the Front Office Agent will be responsible for overseeing the activities related to the Front Office Department to ensure the highest standards of customer service are given to our guests and clients. The person will be committed to ensuring set standards are met and expectations are exceeded.

Core Responsibilities:

• Check-in and check-out hotel guests in a timely and professional manner.    
• Process all payments according to established procedures.   
• Welcome guests in a friendly, prompt, and professional manner.   
• Register guests, issue room keys, and provide information on hotel services and room location.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.   
• Respond appropriately to guest complaints.  
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.   
• Perform other duties as assigned.  

Requirements:

• The ideal candidate must have one year of relevant experience in the field or in the hospitality industry.
• Must be able to work various shifts including mornings, evenings, nights, weekends, and/or holidays.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships.
• Must be a team player and have good verbal and written communication skills in English.
• Knowledge of Opera is highly regarded.

Mercury Towers by Zaha Hadid Architects:
Opening in 2023, Mercury Towers is a new destination which epitomizes vibrant downtown living. Comprising Malta's tallest residential building, the luxury ME Hotel by Meliá, a new quarter of public spaces, restaurants, bars, cafes, entertainment and curated retail, Mercury Towers is an unforgettable farewell from Zaha Hadid - one of the world’s most exceptional architects.

Our extraordinary vision is brought to life by like-minded extraordinary people who work to create moments which cannot be experienced elsewhere. A career at Mercury Towers offers a truly elevated work experience, driven by passion, precision, inspiration, perseverance, innovation and creativity. Talent is nurtured through a culture that embraces diversity, growth and opportunity.

• Vision - To make a positive impact on the social and economic well-being of our community, by elevating the urban landscape
• Mission - To design exceptional experiences, and serve the local community through a uniquely crafted, curated lifestyle concept.