Chief Operations Officer

Are you a dynamic leader with a passion for driving success? Do you have a proven track record of leading teams in the fast-paced financial services industry? If so, our client, a leading payment services provider, is seeking a visionary Chief Operations Officer to elevate their operations to the next level. This is a rare opportunity to make a significant impact within an innovative company. If you're ready to take on this exciting challenge, we at Ceek want to hear from you!

What is expected of you?

• Lead the payments and cards operations team, setting targets, monitoring KPIs, and conducting performance reviews to ensure high-quality support and meet service level agreements
• Develop, implement, and refine operational strategies and processes to improve efficiency and effectiveness
• Oversee the payment processing lifecycle, including settlements, chargebacks, reconciliations, and daily payment reconciliations with banks and systems
• Identify and implement improvements to streamline processes, increase efficiency, and enhance productivity
• Manage relationships with banks, partners, and vendors to ensure smooth operations and strategic alignment
• Resolve payment and card operational issues, ensuring timely handling of exceptions
• Build and maintain stakeholder relationships to explore new operational strategies and solutions
• Lead new projects to improve operational efficiency and effectiveness
• Provide leadership, coaching, and training to foster team development and continuous improvement
• Ensure compliance with legal, regulatory, and internal guidelines across all processes
• Collaborate with internal teams to promote operational excellence across the organisation

What are you expected to bring?

• Minimum of 10 years of leadership experience in operations, preferably within the financial services sector
• Proven success in change management and scaling operations effectively
• Strong knowledge of payment and card processing mechanisms, industry best practices, and digital payment trends
• Proficient in reconciling transactions between payment systems, card systems, and bank statements
• Deep understanding of international payment regulations and compliance standards, including SEPA and SWIFT
• Skilled in developing and implementing new policies and procedures to adapt to business and regulatory changes
• Exceptional analytical, leadership, and management skills with a track record of motivating and guiding teams
• Capable of thriving in high-pressure environments while maintaining a proactive and positive attitude
• Independent, resourceful, and able to work both autonomously and collaboratively within a team
• Excellent communication skills, able to clearly articulate complex concepts in both written and verbal formats

What’s in it for you?

• Dynamic and multi-cultural environment
• The opportunity to be part of a global firm
• Attractive remuneration package
• Other benefits are offered

Don’t miss the chance to lead a forward-thinking team in a leading company! Don’t wait… apply today and step into the future of financial services!