Technical Customer Support Specialist - Customer Service jobs in Malta - February 2024
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Technical Customer Support Specialist

Konnekt

Published on 27 Oct 2023

Expires in 1 day (29 Feb 2024)


Our client who specializes in the IT Services industry is looking for a Technical Customer Support Specialist. Your roles and responsibilities will include:   

  • Act as the primary contact point for customers, providing updates on service status, and estimated arrival times, and addressing any concerns or inquiries that customers might have 
  • Identify and address any potential obstacles or challenges in the dispatch process, working collaboratively with employees and management to find effective solutions 
  • Handle emergency situations in a calm manner, quickly assessing the situation, and dispatching the appropriate emergency services in the correct order of urgency 
  • Provide support and guidance to new and existing employees, assisting in onboarding processes and offering continuous training on dispatch protocols and procedures 
  • Ensure that all employees follow safety guidelines and procedures, taking appropriate measures to address any safety-related concerns immediately 
  • Work closely with other departments and teams within the organization to foster a cohesive and collaborative work environment that promotes effective communication and problem-solving
Skill-sets and Requirements
  • Highly resourceful
  • Has exceptional communication skills
  • Has a passion for working with clients
  • Self-motivated with the ability to work in a fast-moving environment
  • Excellent communication skills in English.
  • Understanding of support tools, techniques, and how technology is used to provide IT services is a must.
Education & Experience
  • Professional IT Certifications, such as: Microsoft 365 Certified: Modern Desktop Administrator Associate and\or Microsoft Certified: Azure Administrator Associate will be considered an asset although not a must have
Benefits
  • Performance bonus
  • Hybrid work model
  • Career growth

salary
€30,000 to €35,000 / year
Salary
time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Information Technology
Industry



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