Enterprise Support Specialist - Customer Service jobs in Malta - October 2024
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Enterprise Support Specialist

Konnekt

Published on 23 Feb 2024

Expires in 17 days (31 Oct 2024)


Our client is looking for an Enterprise Support Specialist, where innovation meets expertise. As a key player, you will be involved in various facets, from pre-sales support to project implementation and ongoing customer support. 

Key Responsibilities:

  • Implement and maintain the design and optimization of customer ICT server/storage infrastructure, networks, and software systems.
  • Stay updated with Server and Storage Enterprise technologies to deploy and support solutions at end customers effectively.
  • Collaborate with the Business Development team, contributing to technical sales presentations, demonstrations, and system design & sizing during the pre-sales process.
  • Lead the project implementation phase, ensuring effective project management, intra-team coordination, and acting as the primary support contact throughout the contract duration.
  • Provide hands-on maintenance, system administration, and operational support for Server and Storage Solutions.
  • Analyze the capacity, availability, and performance of servers and storage, providing recommendations for improvement.
  • Maintain close contact with customers throughout support contracts, identifying upsell opportunities, system improvements, and necessary upgrades.
  • Provide hands-on maintenance and support for Vmware ESXi, Linux, and Microsoft Windows operating systems.
  • Coordinate vendor notifications and patches to ensure a secure and optimized system environment.
  • Resolve client issues remotely through various channels, ensuring timely and effective solutions. 
  • Act as a catalyst for innovation, expressing ideas confidently and seeing them through to completion and follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Research and evaluate new technologies, obtaining industry certifications.
  • Maintain excellent relationships with customers and suppliers and Perform any other duties determined by the Company, within the Employee’s competency.

 

If you are a catalyst for innovation, possess excellent technical skills, and thrive in a collaborative environment, this opportunity is crafted for your career growth!

Requirements
  • Minimum of five years of experience working within a similar role.
  • Excellent troubleshooting and analytical skills.
  • Experience in vendor technologies, storage or hardware appliances.
  • Strong Understanding on Virtualised environments, Windows and Linux server operating systems, networking and backup solutions.
Education and Experience
  • Bachelor's Degree in IT.

Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

time
Full Time
Job Type
experience
Experienced (3 years +)
Experience Level
category
Customer Service
Category
industry
Business Support Services
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