Part-Time Call Centre Agent (Maltese Speaking)

Who are we?

Working at Centrecom, is not just a job, it’s a career path whether you work on full or part-time. 

Centrecom believes in giving its employees the required training and continuous development to excel in every role.

For this role, the ideal candidate will be responsible for assisting our customers, understanding what they need, and solving any issues in the most outstanding way possible. If you're someone who thrives on helping others, enjoys turning a frown upside down, and has a knack for making complex things simple, then this is the job for you!

Training will be provided and delivered during the first couple of weeks. This position is on an indefinite part-time basis. Roster is normally issued at least two weeks in advance. 

What You'll Be Doing:

• Answering the Call for Help: You’ll be the friendly voice on the other end of the line, answering customer inquiries, resolving issues, and ensuring a smooth experience for each person who calls in.
• Problem-Solving Wizardry: Whether it’s troubleshooting, guiding customers through a process, or answering questions, you’ll use your resourcefulness to find the right solution every time.
• Creating Positive Vibes: Your upbeat attitude and clear communication will help turn frustrated customers into satisfied ones. Every call is an opportunity to leave someone smiling!
• Multi-Tasking Master: You'll juggle calls, handle customer requests, and input data all while maintaining a calm, organized, and professional demeanor. You’ve got this!
• Making Notes: Keeping accurate records of customer interactions and following up as needed will help ensure we stay on top of things and improve our services.

Requirements:

• Empathy & Patience: You’re the kind of person who listens first and reacts with care. You understand that every customer is different, and you approach each interaction with kindness
• You need to be fluent in both Maltese and English as these are the two main languages we require for this role.
• Communication Skills: You speak clearly, write like a pro, and know exactly how to make things sound friendly and approachable, whether on the phone, via email, or chat.
• You need to be exceptionally organized and a problem solver.
• Team Spirit: You’re a team player who loves to collaborate and share ideas. You thrive in a supportive and inclusive environment where every voice is heard.
• You will need to perform tasks with initiative and creativity, spot the things that need to be done and find a way to make them happen.
• Excellent computer skills – Outlook 365, Word, and Excel.

Why You’ll Love It Here:

• Flexible Hours: Whether you're a night owl or an early bird, we’ve got the schedule that works for you.
• Unlimited Free Coffee (Or Tea, We Don’t Judge): You’ll never run out of caffeine or good vibes here.
• Growth Opportunities: We believe in promoting from within and offering chances to develop new skills. You’ll never be stuck in one place here!
• A Fun, Supportive Team: We laugh, we learn, we grow, and we always have each other's backs.
• Feeling Appreciated: You’ll get all the love for your hard work—because we truly value the role you play in making our customers happy!

If you require additional information, feel free to reach out to the recruitment team on 23649415. 

Submit your application by clicking on the "Apply Now" button.