Front Office Supervisor

At Barcelo Fortina Malta we are looking for an experienced professional to join our Front Office team as a Front Office Supervisor. In this position, you are responsible for supervising the function of Reception during your shift and achieving the highest Guest Satisfaction.

Moreover, the role includes key responsibilities such as:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain a good working relationship with all Front Office Team
• Supervise all Reception colleagues ensuring guests are taken care of in a professional and friendly manner
• Maintain an up-to-date knowledge of Hotel and local services supply information and respond to guest queries
• Deal swiftly, efficiently and sensitively to Guest complaints and follow through
• Maintain awareness of guest profiles 
• Check all cashier's city ledger bills at the end of the shift to ensure that the billing and attachments are correct.
• Ensure special amenities and services are delivered on time and are personally followed up with the guests concerned.
• Communicate daily activities, objectives and required information to all direct reports.
• Respond to any fire alarms, potential emergencies and requests for medical assistance by guests and/or staff.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and report on the food and beverage outlet cash and credit operations including but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Run reports for the F&B outlet and balance daily receipts against those reports.
• Run night audit reports/journals from the front office system and point of sale after ensuring all revenues are correctly balanced and accounted for.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next-day operations.
• Perform other related duties as required and assigned by management.