Customer Care Agent

This is a great opportunity to join a diverse and dynamic team. Malta Public Transport is now hiring a Customer Care Agent. Be part of this motivated team and let’s strive for excellence together.

Key Responsibilities include but not limited to:

• Answering calls – responding to customer queries
• To assist in the handling of all customer calls, messages and/or queries through different channels
• Dealing with complaints in a courteous and professional manner
• Any other ad hoc customer care-related work
• Positive attitude
• Flexibility to work shifts and willingness to learn
• Ability to work as part of a team / unsupervised at times
• Ability to work accurately, with attention to detail
• Problem-solving skills
• Ability to think outside the box and go the extra mile for the customer

Requirements:

• Strong communication skills, both written and verbal – Maltese and English
• O’ level standard level of education
• Microsoft Office Package: MS Excel and MS Word.