Platform Support Engineer

Reporting to the SysOps Team Lead, the selected candidate will be working within the Technology team, supporting, and maintaining platforms relating to the Bank’s Platforms

Duties and responsibilities

• Analysing/Monitoring and Prioritising the team’s daily incident log
• Taking ownership of software platforms relating to services that the bank offers to its clients
• Keeping platforms up to date by testing and implementing the latest releases and patches delivered by third party suppliers throughout the year
• Ensuring the smooth operation of platforms and monitoring for repeated issues, performing root cause analysis where necessary
• Prioritising and resolving day to day 2nd line issues relating to the platforms by using issue tracking tools
• Participating in daily standup meetings with Software Development team, highlighting concerning trends and potential wide issues to be prioritized as part of the teams ‘sprint/backlog
• Assisting in post-implementation continuous improvement efforts in enhancing performance
• Collaborating with the various business, technology, and external supplier teams to provide system support, testing and documentation

Required knowledge, skills and experience

• Knowledge of SQL technologies (Microsoft SQL). Any prior knowledge of Postgre SQL would be considered as an asset
• Knowledge and experience of Atlassian Cloud Suite, with proficiency on Jira and Confluence
• Experience with Windows and Linux operating system environments
• Self-motivated and willing to work in an energetic, fast paced team environment
• Strong organizational and project management skills
• Effective problem solving, judgment, and independent thinking skills for troubleshooting, repair, and recognition of acceptable or unacceptable software quality
• Any knowledge or exposure of IT Service Management environment, with governance under ITIL (Information Technology Infrastructure Library) framework would be considered as an asset
• Any knowledge or exposure of Agile Framework and SDLC would be considered as an asset