Danish Language Customer Account Advisor (Hybrid) - Customer Service jobs in Malta - April 2024
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Danish Language Customer Account Advisor (Hybrid)

bet365 , Central Malta

Published on 27 Jan 2023

Expired on 26 Feb 2023

Job vacancy: Danish Language Customer Account Advisor (Hybrid)

As a bet365 Customer Account Advisor, you’ll join our European Customer Service team assisting our global customer base from our office in sunny Malta. You will be at the forefront of the world’s favourite online gambling brand, supporting customers across a variety of queries relating to their bet365 account. Working within our energetic and multicultural work environment, this role presents you with a variety of topics including betting, payments, verification, and general account queries. You will assist our customers via Live Chat, email, and telephone and play a fundamental part in their bet365 experience.

Offered on a full-time basis and requiring a flexible approach to working hours, you will support the busy sporting calendar by working a shift pattern spread across any five days from seven, including public holidays and weekends. In return, we offer an attractive salary, career progression, and a generous bonus scheme paired with a wide range of other benefits. To name a few, you will receive a free gym membership, birthday leave, free snacks, and health insurance amongst others.

This role is included in our hybrid working policy which takes a blended approach to both office and home working.

Preferred skills and experience:

  • Fluent verbal and written communication in the Danish language.
  • Good verbal and written communication skills in English.
  • Passion for delivering exceptional Customer Service.
  • Ability to multi-task and prioritize.
  • Effective problem-solving.
  • Competent computer literacy skills.
  • Experience in a customer-facing role is preferred but not essential.

Main Responsibilities:

  • Providing a positive customer experience and first-time resolution when assisting customers with queries and complaints.
  • Liaising with internal departments in English in order to resolve our customers’ queries.
  • Responding to customer queries in a timely manner via Live Chat, email, and telephone.
  • Using internal tools to assist and take ownership of your custom query.
  • Investigating issues thoroughly and escalating queries where necessary.
  • Maintaining knowledge of policies, procedures, and licensing requirements.
  • Promoting safer gambling.

*By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at bet365's website.

Full Time
Job Type
Entry (0-12 months), Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Customer Service
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