After Sales Manager - Customer Service jobs in Malta - January 2025

After Sales Manager

Konnekt

Published on 22 Jul 2024

Expired on 29 Sep 2024


Our client, operating in the retail industry, is looking for an After Sales Manager to lead their aftersales team. 

You will be responsible for overseeing the organization’s entire after-sales function, including technical support, spare parts management, and customer care, ensuring the highest level of customer satisfaction. This role involves managing daily operations to meet company standards, supervising service staff, managing service schedules, handling customer complaints and inquiries, and maintaining a productive and efficient service environment

Other Responsibilities:

  • Lead and supervise the after-sales team, including technicians, spare parts personnel, and call agents, while providing ongoing training and performance evaluations.
  • Oversee daily operations of the service department.
  • Maintain high service standards to ensure customer satisfaction.
  • Communicate with clients and actively address escalated complaints to achieve resolution.
  • Monitor technical response times and manage effective appointment scheduling.
  • Oversee the entire supply chain process for spare parts and manage inventory accountability.
  • Develop and implement service policies and procedures to ensure efficiency and high-quality service delivery.
  • Coordinate with both local and international counterparts to fulfil after-sales obligations.
  • Collaborate with the marketing department to continuously improve customer feedback mechanisms and reputation management
  • Evaluate and implement updates to the operating system and software to enhance efficiency and effectiveness.
  • Stay current with the latest industry trends and technologies.
  • Ensure full compliance with health and safety regulations and report incidents as necessary.
  • Foster a positive and collaborative work environment.
Requirements
  • Excellent Customer service skills
  • Strong time management skills
  • Proven experience in a leading client facing role is a must
  • Native level of Maltese is needed.
  • Experience in a technical background would be a plus.

Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Retail
Industry


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