Customer Support Representative (Night or Day Shift)

Job Description
SOL Networks Ltd (Social Discovery Ventures) in Malta is looking to recruit a Customer Support Representative (Day or Night Shift) to join their team on a full-time basis.

*Candidates applying must have a valid work permit. 

Schedule: 

• 8PM-8AM (Night shift) 2 by 2
• 8AM-8PM (Day shift) 2 by 2 

Responsibilities:  

• Provide full premium customer support to our VIP Clients (via Helpdesk, Messaging, and live support to include Chat and Phone);
• Respond promptly to Customers' inquiries (technical, payments, etc.), handle and resolve customer complaints;
• Indirect Sales to provide customers with full information regarding our services and motivate usage (general information, how to use, set up, pay, etc.);
• Maintain records of customer interactions and transactions, record details of inquiries, comments and or complaints;
• Communicate and coordinate with internal departments (including remote offices as needed);
• Provide feedback and suggestions on the efficiency of the customer service process i.e.: adoption/Implementation of necessary changes for customer service improvement.

Requirements:

• At least 1 year of client-oriented CS experience;
• Excellent Communication skills, Verbal and Written, with a strong emphasis on Customer Satisfaction;  
• Ability to make quick decisions, resolving issues effectively and efficiently are essential;  
• Team Player - “ Can Do Attitude”;
• Ability to work under pressure with the ability to multi-task and prioritize work within deadlines;
• Flexible for backup support on occasion or as needed;
• Applicants must be Maltese/EU Nationals/other nationals who are entitled to equal treatment as EU Nationals with regards to employment due to EU legislation & treaty rights about the free movement of workers (a must).

Disclaimer: Kindly note that, by applying, you consent to the fact that our company is permitted to contact you regarding this vacancy using the phone number and email you have provided. 

SOL Networks Ltd (Social Discovery Ventures):
Social Discovery Ventures is an international Internet holding company with a line of products in the field of social discovery with an audience of 130 million users worldwide. For over 20 years we have been creating premium international online services in the field of global dating, and inside our own startup laboratory SDV Lab we are launching new projects in the entertainment, social games and streaming segment. Our team of 700 people in 11 offices on five continents creates innovative products that change the virtual communication experience.