Customer Care Representative (Technical) - Customer Service jobs in Malta - November 2024
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Customer Care Representative (Technical)

Konnekt

Published on 17 Apr 2024

Expired on 17 May 2024


Our client, offering HVAC services and supplies is looking to employ a Customer Care Representative to join their team.

Responsibilities:

  • Cultivate positive customer relationships.
  • Educate customers on company terms, conditions, and maintenance programs.
  • Manage warranty filing and issuance accurately.
  • Organise customer files and maintain showroom appearance.
  • Address after-sales inquiries promptly via various communication channels.
  • Collaborate with senior staff on sales queries and service appointments.
  • Schedule and confirm customer appointments.
  • Assist with credit control and debtor management.
  • Support showroom operations and handle customer inquiries.
  • Provide quotes and facilitate sales closures.
  • Aid customers in navigating grant and benefit applications.

Training on the company's products will be provided during the first weeks.

Requirements
  • Ability to efficiently manage and organize customer files, warranties, and documentation both in physical and digital formats.
  • Excellent verbal and written communication skills in Maltese and English
  • Strong administrative abilities
  • High level of accuracy and attention to detail.
Education and Experience
  • Prior experience in a customer-facing role, preferably in a similar industry, with a strong focus on building positive relationships and resolving inquiries effectively.
  • Experience assisting with sales inquiries, providing quotes, and facilitating sales closures would be beneficial.

Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

time
Full Time
Job Type
experience
Entry (0-12 months)
Experience Level
category
Customer Service
Category
industry
Industrial Goods & Services
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