Customer Support Officer (German Speaking)

Job Description
Ferratum Bank p.l.c. in Malta is looking to recruit a Customer Support Officer (German Speaking) to join their team on a full-time basis. As a global thinking company, we are proud of our diversity and currently employ people from over 30 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Ferratum because we understand that happy people make happy employees!

Job Role:
The Customer Support Officer’s role is in assisting the onboarding process for new customers, assisting the operational processes for new and existing customers, a charge of development, cancellation of customer deposit accounts (current account, savings account, term deposit account) and responsible for all customer’s processes.  

We believe in our values and we commit to:

• Customer centricity - our customers are at the heart of what we do, why we exist, whom we first serve;
• Entrepreneurial Spirit - we are curious to learn new things, innovative in finding solutions, we move fast, stay agile, have low hierarchies, avoid unnecessary bureaucracy, we propose, challenge and take decisions as if Ferratum was our own business;
• Candor - we communicate openly, transparently and honestly with each other;
• Respect - we respect our customers – internal and external ones –,our colleagues, our partners, our investors, all our other stakeholders evenly, in all our actions and communications;
• Winning teams - we have each other’s back and as a family across teams we stick together, fight together and when we achieve our goals, we celebrate together.   

Job Tasks:  

• Provide superior professional customer service whilst dealing with all inquiries regarding the company’s products and services;
• Ensure that the company’s accounts are opened per the company’s product and service guidelines;
• Building a rapport with the customers whilst addressing any issues relating to any of the company’s products;
• Identify selling opportunities after analysing the customer’s needs;
• Assistance with the gathering of data/information for the company (via phone, e-mails, chat, video call, or any other agreed communication channel).

Requirements:

• Fluent in both English and German oral and written;
• Fluency in any other languages would be considered an asset;
• Previous working experience in a similar environment is a plus;
• Computer skills;
• Team player and customer-oriented;
• Willingness to learn and expand horizons.

  We Offer:  

• The opportunity to work in a dynamically international evolving company;
• Opportunities for growth, the realization of own ideas and further training;
• Professional and attentive environment;
• Other company benefits (performance-based bonus scheme, company events, gym card, a transport solution for night shifts whenever the public transport is not available, internal development training sessions).

Why join Ferratum?
We actively strive to create the right environment and provide the right tools for our employees to enjoy their work and to thrive.

Joining Ferratum you will:  

• Feel that we believe in the development of our employees through training, education and by providing conditions that lead to increased productivity, motivation, performance, and engagement;
• Join a fast and growing international finance company;
• Enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture;
• Be offered a competitive salary, benefits packages, and other additional perks;
• Have fun at work.