Junior IT Support Agent - Customer Service jobs in Malta - May 2024
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Junior IT Support Agent


Published on 18 Apr 2024

Expires in 10 days (31 May 2024)

Our client is seeking a motivated and detail-oriented Junior IT Support Agent to join their dynamic IT support team. As a Junior IT Support Agent, the candidate will be responsible for providing support to end-users, assisting with a variety of technical issues ranging from hardware and software problems to network configurations. 

Your key responsibilities include:

  • The ideal candidate will possess excellent communication skills, a passion for technology, and a strong desire to learn and grow within the IT field.
  • Troubleshooting ICT systems, including investigating, and finding solutions for problems on clients’ PCs and networks. 
  • Respond to incoming support requests through various channels (phone, email, ticketing system) and provide timely and effective solutions.
  • Diagnose and troubleshoot hardware and software problems on end-user devices, including desktops, laptops, printers, and mobile devices.
  • Basic understanding of IT principles, hardware, software, and networking concepts.
  • Strong problem-solving and analytical skills.
  • Customer-focused with a positive attitude and a commitment to delivering quality support.
  • Knowledge of troubleshooting tools and techniques.
  • Driving licence & personal car.
Education and Experience
  • Educational background in Information Technology, or a related field.
  • Fuel Allowance
  • Mobile Allowance
  • Cloudigo Discount Card

€20,000 to €23,000 / year
Full Time
Job Type
Entry (0-12 months)
Experience Level
Customer Service
Information Technology

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