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Junior IT Support Agent
This job is closed and no longer accepting applications.
Our client is seeking a motivated and detail-oriented Junior IT Support Agent to join their dynamic IT support team. As a Junior IT Support Agent, the candidate will be responsible for providing support to end-users, assisting with a variety of technical issues ranging from hardware and software problems to network configurations.
Your key responsibilities include:
- The ideal candidate will possess excellent communication skills, a passion for technology, and a strong desire to learn and grow within the IT field.
- Troubleshooting ICT systems, including investigating, and finding solutions for problems on clients’ PCs and networks.
- Respond to incoming support requests through various channels (phone, email, ticketing system) and provide timely and effective solutions.
- Diagnose and troubleshoot hardware and software problems on end-user devices, including desktops, laptops, printers, and mobile devices.
- Basic understanding of IT principles, hardware, software, and networking concepts.
- Strong problem-solving and analytical skills.
- Customer-focused with a positive attitude and a commitment to delivering quality support.
- Knowledge of troubleshooting tools and techniques.
- Driving licence & personal car.
- Educational background in Information Technology, or a related field.
- Fuel Allowance
- Mobile Allowance
- Cloudigo Discount Card
Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.
Full Time
Job Type
Entry (0-12 months)
Experience Level
Customer Service
Category
Information Technology
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