Customer Care Team Manager (Native French)

Tech4s Group is currently looking to recruit a Customer Care Team Manager (Native French) to join their team on a full-time basis.

Job Role:
Tech4sGroup is a fast-growing and innovative service provider with Headquarters in Cyprus and a representative office in Malta. Our goal is to provide tech-oriented and high-quality services enabling our client’s growth and success. Our team consist of IT, Marketing, eCommerce & other high-calibre professionals with experience in different industries. Due to continuous growth, we are seeking to hire a Customer Care Team Manager to join our Customer Care Department.

Responsibilities:

• Recruiting, mentoring & managing a team of Customer Care Team Leaders
• Improving the customer experience and applying best practices to areas of improvement
• Overseeing the development of customer care agents and nurturing an environment where they can excel through encouragement and empowerment
• Creating effective customer service procedures, policies, and standards
• Coordinating special projects within the department
• Supervising day-to-day operations in the customer service department
• Ensuring the department provides consistently high-quality customer support to satisfy strict deadlines and KPIs
• Enforcing company policies and procedures
• Identifying customer service trends and recommending improvements
• Improving customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results
• Conducting frequent one-to-one meetings with individual team members if/when required
• Being accountable for customer satisfaction (CSAT) score for all markets related to your team
• Maintaining high levels of product knowledge so that appropriate guidance is always provided
• Facilitating smooth communication flow between the head of the customer experience, the customer service operations manager and all other departments.

Requirements:

• Fluent in French & English
• Good communication skills
• Excellent knowledge of management methods and techniques
• Ability to think strategically and lead
• Advanced troubleshooting and multi-tasking skills
• CS Management experience required and a good working knowledge of the online industry.

Benefits:

• Breakfast items daily
• Food Allowance 
• Group Medical Plan 
• Annual Bonus based on Performance
• Personal Development allowance 
• Referral Bonus Scheme
• Relocation allowance to Malta
• Quarterly Group events
• Friday Drinks
• Free Transportation.

All applications are maintained in strict confidence.
**Due to the high volume of CVs received only successful candidates will be contacted.

Tech4s Group:
Tech4S Group is a fast-growing and innovative service provider established in Limassol with international exposure. Our goal is to provide tech-oriented and high-quality services enabling our client's growth and success. Our team consists of IT, Marketing, eCommerce & other high-caliber professionals with experience in different industries.