Customer Care Executive

Dino Fino Operations Limited in Malta is currently looking to recruit a Customer Care Executive to join their team on a full-time basis.

Job Purpose:  
The Customer Care Executive's primary responsibility should be to process complaints and customer issues to improve the overall customer experience, assist customers in completing purchases, and upgrades/returns, and provide frequent technical assistance.

Roles & Responsibilities:

• Keeping records of customer interactions, transactions, comments, and complaints
• Responding promptly to customer inquiries
• Handling and processing customer claims
• Issuing requests for quotations
• Checking suppliers’ proformas and confirming purchase orders
• Schedule clients for claim appointments and enter them into the calendar
• Surveying customers for feedback
• Liaising with installers
• Issuing customer invoices
• Holding client meetings on-site as needed
• To negotiate best deals/discounts with suppliers
• Process claims with our insurance company
• Reporting performance of the operations departments to the COO, management, and other stakeholders
• Evaluate performance by analyzing and interpreting data and metrics
• Assisting with a variety of administrative tasks including copying, scanning and filing.

Requirements:

• Previous work experience
• Excellent communication, and organizational skills
• Telephone skills
•  Attention to detail and time management skills
• Customer Service
• Problem Solving.