Customer Care - Aftersales Service Advisor

Duties and Responsibilities 

 Process customer requests in a professional and efficient manner

 Ensure that the customer is given the best service possible

 To manage and direct customers enquiries through the appropriate channels

 Log all queries, requests, and update records to the system

 To share knowledge and also seek advice with colleagues and superiors

 Maintain an active communication with entire customer base ensuring the best possible vehicle maintenance continuation

 Follow up on customer requests and service needs 

 Log and follow up on customer complaints to department managers and follow up accordingly

 Develop the service sales opportunities whilst sustaining the best customer experience

 Participate actively in promoting the products and services of the Company

 Handling cash and billing transactions in ensuring that all monies due to the Company for service and spare parts are duly collected

 Inspect incoming and outgoing vehicles from the service centre prior to accepting or handing over the customer vehicle keys

 Monitoring and efficiently closing pending job cards

 Ensure that warranty procedures are adhered to

 Guide and advise the mechanics as to the authorisation of work that needs to be carried out on the vehicles

Skills and Abilities 

 The ability to solve customer related issues and follow up accordingly

 Maintaining very good communication with customers and working on building customer relationship and trust 

 Willing to learn and develop within and outside the role  

 Attention to detail

 Organised on records and hands on 

 Ownership towards the duties and follow through the service given to customer