Contact Centre Representative

Our client is looking to onboard a Contact Centre Representative to support with customer enquiries, addressing concerns, preparing requests for quotations (RFQs), and closing sales where appropriate. The successful candidate will also provide clear guidance on products, claims, and general insurance-related queries.

Responsibilities

• Deliver first-line support to insurance customers
• Handle incoming calls, chats, and emails professionally and efficiently, in line with company standards
• Collaborate with internal departments to resolve customer queries effectively
• Prepare, issue, and distribute client documentation

Requirements

• Fluency in both written and spoken Maltese and English
• A minimum of secondary-level education
• Proficiency in computer use, including Microsoft Office applications
• A positive, outgoing personality with strong interpersonal skills
• Ability to work well in a team and remain effective under pressure
• Strong problem-solving abilities and a customer-focused mindset
• Excellent telephone etiquette, communication, and organisational skills
• Experience in Insurance, Contact Centre, or Customer Care environments will be considered an asset

Benefits

• Company Discounts
• Birthday Leave
• Hybrid - Upon completion of probation
• Health Insurance