Intern - Service Desk

Are you interested to join the biggest iGaming company in Malta? Betsson Group is now hiring for an Intern Technical Service Officer to join our smart & fun Corporate IT Team.

You are expected to assist the Service Desk Manager with tasks and projects and may be required to take full ownership of such delegated responsibilities under supervision. You are expected to address each customer individually and deliver the service on the right technical level and according to business requirements.

- Assisting with troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others;

- Assisting with making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests;

- Assisting with Routing those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers);

- Assisting with tracking Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible;

- Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit;

- Handling of all customer related activities initiated in and from Service Management; 

- Working according to defined processes in Service Management;

- Taking part in the continued development of the team and the infrastructure;

- Liaising with the various departments in Betsson Group; and

- Expected to work on shifts as per business requirements.

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business of 75% millennial, 10% GeX, 60+ nationalities, equal opportunity employer where 40% of our workforce are women and growing. More than 2000 strong professionals spread across 13 offices with up to 1000 of them based in our Malta HQ alone, which is where you will be based for this role. Furthermore, we offer 10 days per year of remote work from any EU location.

We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator, and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

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