Client Support Executive (French or Portuguese Speaking) - Customer Service jobs in Malta - June 2021

Client Support Executive (French or Portuguese Speaking)

JOB TYPE: Full Time JOB LEVEL: Intermediate (1-3 years), Experienced (3 years +)
CATEGORY:
Customer Service
EMPLOYER INDUSTRY: Financial Services
Deriv (Europe) Ltd in Malta is looking to recruit a Client Support Executive (French or Portuguese Speaking) to join their team on a full-time basis.

Our Team:
We are the Client Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products or services, increasing product adoption, and communicating clients’ demands to relevant teams.

About us:
Founded in 1999, Deriv.com (formerly Binary.com) is a pioneer in online trading. We enable our customers to trade on the world’s financial markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider. A career at Deriv.com offers you the opportunity to make an impact in a fast-growing organisation that’s at the cutting edge of online trading technology.

Job Description:
As a Customer Support Executive at Deriv.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Responsibilities:
  • Resolve complex customer care issues through careful investigation, in keeping with existing policies, and in a clear, concise, friendly, and timely manner
  • Respond to customer inquiries by phone, email, social media, and live chat
  • Process applications and customer documentation according to relevant policies and regulations
  • File records and documents of customer interactions according to existing guidelines
  • Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base
  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction
  • Attend events and seminars organized by Deriv.com affiliates


Requirements:

  • Excellent English and Portuguese or French language skills, both spoken and written
  • Proven track record of proactive problem-solving
  • Experience working with affiliates and payment agents (digital currency exchanges)


What’s good to have:

  • University degree in marketing, computer science, or a related field
  • Working experience in a customer support role
  • Experience in the financial services or IT industry

Benefits:
  • Growth-inducing challenges
  • Productive work atmosphere
  • Cooperation, support, and empowerment
  • Career progression opportunities
  • Market-based salary
  • Annual performance bonus
  • Health benefits
  • Casual dress code
  • Travel and internet allowances

Deriv (Europe) Ltd:
Founded in 1999, Deriv.com (formerly Binary.com) is a pioneer in online trading. We enable our customers to trade on the world’s financial markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider. A career at Deriv.com offers you the opportunity to make an impact in a fast-growing organization that’s at the cutting edge of online trading technology.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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