Position Overview:
As a Call Centre Agent, you will be the first point of contact for customers seeking assistance or information. Your primary responsibility is to provide exceptional customer service through effective communication, problem-solving, and a thorough understanding of company policies and procedures. This role requires strong interpersonal skills, a customer-centric approach, and the ability to work in a fast-paced environment.
Key Responsibilities:
Customer Assistance:
Communication Skills:
Problem Solving:
Efficiency and Time Management:
Team Collaboration:
Adherence to Policies and Procedures:
Customer Satisfaction:
Qualifications: