Call Centre Agent - Customer Service jobs in Malta - January 2025

Call Centre Agent

HireHound Recruitment , Central Malta

Published on 22 Mar 2024

Expired on 10 May 2024


Position Overview:

As a Call Centre Agent, you will be the first point of contact for customers seeking assistance or information. Your primary responsibility is to provide exceptional customer service through effective communication, problem-solving, and a thorough understanding of company policies and procedures. This role requires strong interpersonal skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Key Responsibilities:

Customer Assistance:

  • Answer incoming calls from customers promptly and professionally.
  • Provide accurate and detailed information.
  • Resolve customer inquiries, concerns, and issues in a timely and efficient manner. 

Communication Skills:

  • Communicate effectively with customers, ensuring clarity and understanding.
  • Use active listening skills to gather relevant information and address customer needs.
  • Maintain a positive and empathetic tone during interactions.

Problem Solving:

  • Analyse customer issues and use problem-solving skills to provide appropriate solutions.
  • Escalate complex problems to higher-level support or management when necessary.
  • Document all customer interactions and resolutions accurately.

Efficiency and Time Management:

  • Handle a high volume of calls while maintaining quality and efficiency.
  • Adhere to schedules and call-handling guidelines to meet service level objectives.

Team Collaboration:

  • Collaborate with team members and other departments to resolve customer issues.
  • Share insights and feedback to contribute to process improvements.

Adherence to Policies and Procedures:

  • Follow company guidelines and protocols for handling customer interactions.
  • Ensure compliance with privacy and security regulations.

Customer Satisfaction:

  • Strive to exceed customer expectations and contribute to overall customer satisfaction.
  • Seek opportunities to enhance the customer experience.

Qualifications:

  • Must speak Maltese.
  • Excellent verbal communication skills.
  • Strong problem-solving abilities.
  • Ability to work in a fast-paced environment.
  • Basic computer proficiency.
  • Previous customer service or call centre experience is a plus.

HireHound Recruitment: HireHound is a recruitment company which connects exceptional talent with top opportunities across industries. With a personalised approach and an extensive network, we deliver tailored recruitment solutions for both employers and job seekers. Unlock your potential with HireHound and achieve remarkable success. 


time
Full Time
Job Type
experience
Entry (0-12 months)
Experience Level
category
Customer Service
Category
industry
Business Support Services
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