Client Support Executive (French or Portuguese Speaking)

Job Description
Deriv (Europe) Ltd in Malta is looking to recruit a Client Support Executive (French or Portuguese Speaking) to join their team on a full-time basis.

Our Team:
We are the Client Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products or services, increasing product adoption, and communicating clients’ demands to relevant teams.

About us:
Founded in 1999, Deriv.com (formerly Binary.com) is a pioneer in online trading. We enable our customers to trade on the world’s financial markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider. A career at Deriv.com offers you the opportunity to make an impact in a fast-growing organisation that’s at the cutting edge of online trading technology.

Job Description:
As a Customer Support Executive at Deriv.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Responsibilities:

• Resolve complex customer care issues through careful investigation, in keeping with existing policies, and in a clear, concise, friendly, and timely manner
• Respond to customer inquiries by phone, email, social media, and live chat
• Process applications and customer documentation according to relevant policies and regulations
• File records and documents of customer interactions according to existing guidelines
• Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base
• Collaborate with members of our IT team to identify new ways to improve our products and services for customers
• Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction
• Attend events and seminars organized by Deriv.com affiliates

Requirements:

• Excellent English and Portuguese or French or Russian language skills, both spoken and written
• Proven track record of proactive problem-solving
• Experience working with affiliates and payment agents (digital currency exchanges)

What’s good to have:

• University degree in marketing, computer science, or a related field
• Working experience in a customer support role
• Experience in the financial services or IT industry

Benefits:

• Growth-inducing challenges
• Productive work atmosphere
• Cooperation, support, and empowerment
• Career progression opportunities
• Market-based salary
• Annual performance bonus
• Health benefits
• Casual dress code
• Travel and internet allowances

Deriv (Europe) Ltd:
Founded in 1999, Deriv.com (formerly Binary.com) is a pioneer in online trading. We enable our customers to trade on the world’s financial markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider. A career at Deriv.com offers you the opportunity to make an impact in a fast-growing organization that’s at the cutting edge of online trading technology.