Host Desk Associate – Shopping Mall

Opening in 2023, Mercury Towers is a new destination which epitomizes vibrant downtown living. Comprising Malta's tallest residential building, the luxury ME Hotel by Meliá, a new quarter of public spaces, restaurants, bars, entertainment and curated retail, Mercury Towers is an unforgettable farewell from Zaha Hadid, the most prolific female architect of her time. At Mercury Towers, our aim is to engage and nurture extraordinary talent to bring this extraordinary vision to life. We now have an opportunity for a passionate and energetic Host Desk Associate professional to join the pre-opening team of the Shopping Mall.

JOB OVERVIEW:

As Host Desk Associate at Mercury Towers Shopping District, you will be the first point of contact for our valued visitors to ensure the highest standards of customer service is given to our guests and clients. You are committed to ensuring the set standards are met and expectations are exceeded. 

CORE RESPONSIBILITIES:

• Welcome and greet visitors with a friendly and welcoming demeanour as they enter the shopping district.

• Provide visitors with detailed information about the various shops, restaurants, and entertainment options within Mercury Towers Shopping District. 

• Assist with answering inquiries about store hours, special promotions, and events.

• Offer assistance to visitors in finding specific stores or services, and provide guidance for locating restrooms, ATMs, or other amenities.

• Handle customer feedback professionally, ensuring that it will be cascaded to the COO to ultimately ensure a positive shopping experience.

• Monitor the area and report any suspicious activities or safety concerns to the security department.

• Promote and distribute information about current sales, special events, and promotions within Mercury Towers Shopping District.

• Ensure the host desk area remains clean and organized, creating a positive first impression for visitors.

• Performs other duties as required.

REQUIREMENTS:

The ideal candidate must have one year of relevant experience in the field. Must be able to work various shifts including mornings and evenings, including weekends and/or holidays. The candidate must have basic computer skills for information retrieval and bookings. Passionate for hospitality and with a strong attitude for interpersonal relationships. Must be a team player and have good verbal and written communication skills in English.