German-Speaking Customer Service Representative

🚀 Join Our Fast-Growing Team in Malta!

Are you a problem-solving pro with a passion for delivering top-notch customer experiences? Do you thrive in a dynamic, international environment? If you're fluent in German and love helping people, we’d love to hear from you!

At WELL Group, we’re making waves in the e-commerce industry, expanding our reach across Germany, Austria, France, Spain and other EU Countries. Now, we’re looking for a Customer Service Superstar to join our team in sunny Malta! 🌞

What You’ll Be Doing:

💬 Assist & Engage – Be the friendly voice our customers rely on! Handle inquiries via phone, email, and chat with professionalism and empathy

 ⚡ Solve Problems Like a Pro – Resolve issues quickly and efficiently, ensuring a great customer experience

 📦 Process Orders & Returns – Ensure seamless order management and handle returns, exchanges, and refunds

 📊 Stay Organised – Keep records updated in our CRM system and follow up on open cases

 🤝 Work as a Team – Collaborate with different departments to improve customer service processes.

What We’re Looking For:

✅ Fluent in German (spoken & written) + good English skills

 ✅ Customer-focused mindset – You genuinely care about helping people

 ✅ Problem-solving ninja – You think fast and handle challenges with ease

 ✅ Organised & proactive – You juggle multiple tasks like a pro

 ✅ Tech-savvy – Experience with CRM tools? Even better!

What’s in It for You?

✨ Competitive salary & benefits 💰

✨ Stunning office views in Malta 🏝️

✨ Fun & collaborative team environment 🎉

✨ Opportunities to grow & develop 🚀

Please note this role is based in Malta and is an in-office role.

If you’re ready to be part of an exciting and growing company, apply now! 🎉