PTL Limited is looking to recruit a Customer Experience Specialist (CES) within the company’s Service Desk to join its team on a full-time basis.
PTL LTD PTL is a long-established IT company providing enterprise-level IT solutions in Malta and it forms part of Harvest Technology plc. PTL partners with major names like IBM, Cisco, Microsoft, Lenovo, and NCR. PTL has a team of more than 60 dynamic professionals, and experts in business integration, enterprise-wide solutions, and contracted outsourcing. PTL’s multi-disciplinary team services a prestigious client base in Malta. PTL is an equal opportunities employer.
Reporting to the Head of Customer Success, within PTL’s Service Desk, the Customer Experience Specialist (CES) acts as the customer’s first point of contact in support cases. The CES must perform multiple functions effectively and simultaneously.
Duties may vary, however, core position requirements include the following: