Client Relationship Manager

Finductive Ltd in Malta is currently looking to recruit a Client Relationship Manager to join their team on a full-time basis.

Overview:
Finductive Ltd combines strong payment know-how with high technical capabilities. This makes Finductive Ltd outstanding in quality. At Finductive Ltd, we are extremely proud of our team, which is committed to providing a remarkable experience with a mixture of dedication and passion. 

We are looking for a CRM to join our growing team within the Client Relations Department. The ideal candidate should have some background knowledge and experience of working within the customer care environment. A strong team player with good communication skills in English. 

Responsibilities:

• Ensuring regular contact with existing clients to maintain our company's presence
•  Engaging and reviving relationships – Building on and nurturing client relationships whilst aligning with the company’s objectives
• Building on client retention and meeting targets
•  Preparing reports on the client base
• Identifying inactive accounts and reaching out to the client to understand their needs
• Conducting in-depth needs assessments to better understand each client's requirements
• Identifying a range of our offerings that could meet the goals and values of each client
• Proposing and deliberating potential solutions in consultation with clients
• Prompting clients to upgrade their existing packages and purchase additional offerings
• Settling clients' concerns in a swift and professional manner
•  Harnessing internal relationships to better address clients' needs and to maximize our profits
•  Manage the portfolio of clients, ensuring details are updated and documents are valid and compliant
•  Be the main point of contact for clients addressing any queries they might have.

Requirements: 

• Team player with strong interpersonal communication and sales skills who can thrive in a challenging and collaborative work environment 
• Demonstrate a high level of time management, organizational skills and attention to detail with integrity and ownership of work  
• Knowledge of the fintech and payments industry is desirable 
• 2+ years of administrative experience
• Displays intellectual curiosity, analytical skills, critical thinking and sound judgement in problem resolution of moderate complexity. 

Benefits: 

• Competitive remuneration package 
• Private Healthcare & Dental Care 
• Flexible working 
• Central Location 
• Fun, fast-paced and multicultural learning environment 
• Wellbeing package 
• Performance bonus 
• Refer a friend bonus scheme 
• Comprehensive training and constant feedback 
• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.