B2B Service Advisor - Customer Relationship Management jobs in Malta - July 2024
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B2B Service Advisor

Michael Debono Ltd , Central Malta

Published on 01 Jul 2024

Expires in 2 days (19 Jul 2024)

Michael Debono Ltd in Malta is currently looking to recruit a B2B Service Advisor to join their team on a full-time basis.

We seek a dedicated B2B Service Advisor to join our dynamic team at Michael Debono Ltd. This role is important for managing post-sale corporate and B2B client accounts to ensure a seamless and efficient service experience. The ideal candidate will act as a liaison between B2B clients and our internal departments ensuring all client needs are met promptly and efficiently.

The Position:

  • Serve as the primary point of contact for corporate and B2B clients regarding vehicle servicing and repairs
  • Regularly engage with client contact persons to schedule and remind them of upcoming service needs based on vehicle service history and usage patterns
  • Handle all client communications and follow-ups effectively, ensuring clarity and client satisfaction
  • Greet clients and process service requests as per job cards
  • Check-in vehicles in the system, manage keys and coordinate with the workshop supervisor to ensure timely service execution
  • Proactively call B2B customers to book services based on requests received through the servicing mailbox and reminders set within the system
  • Upsell appropriate service plans and additional services such as vehicle health checks to enhance client satisfaction and dealership revenue
  • Process payments and handle financial transactions related to services rendered
  • Oversee the checkout of vehicles through the system once services are completed
  • Ensure detailed explanations of repairs and services are communicated to clients when vehicles are collected
  • Manage and resolve any B2B client complaints or issues, escalating them to the relevant departments when necessary
  • Monitor performance metrics to track service delivery and client satisfaction
  • Analyze service trends and client feedback to recommend improvements in processes and service offerings
  • Assist in rebooking appointments and managing cancellations efficiently
  • Carry out additional duties as instructed by supervisors to support departmental and organizational goals.

The Requirements:

  • Minimum 2 years experience in customer service or account management, preferably in the automotive industry
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal skills
  • Proficient in using automotive CRM
  • Ability to work independently and as part of a team
  • Commitment to providing high-quality service and maintaining professional relationships with corporate clients.

What We Offer:

  • Competitive remuneration package
  • Health Insurance
  • Employee referral scheme
  • Weekly breakfast
  • Monthly treats
  • Employee discounts.

Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Customer Relationship Management

Client Relationship Manager

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