Client Care Specialist

Michael Debono Ltd in Malta is currently looking to recruit a Client Care Specialist to join their team on a full-time basis.

Overview:
Responsible for assisting clients throughout their customer journey.

Key Result Areas & Accountabilities:

• Inbound client calls related to servicing, technical enquiries, ordering of parts, sales enquiries, finance and insurance-related queries 
• Responsible for digital media such as Facebook pages, messenger
• Responsible for replying to customers on info and service mailboxes 
• Processing of parts arrival document 
• Outbound calls to upsell service plans and servicing 
• Book services for clients including transport 
• Carry out service pre-calls 
• Carry out any other task as directed by one’s superior.

Essential requirements:

• Experience in a customer-facing position 
• Familiar with Microsoft Office applications as well as IT proficient  
• A clean police conduct 
• Fluent in both Maltese and English
• Automotive and/or technical background.

What we offer:

• A fast-paced yet fun working environment
• A lot of on-the-job learning
• Support from experienced professionals
• Competitive remuneration package
• Flexible working arrangement
• Health insurance
• Employee referral scheme
• Weekly breakfast
• Monthly treats
• Employee discount.