CRM

Finductive Ltd combines strong payment know-how with high technical capabilities. This makes Finductive outstanding in quality. At Finductive we are extremely proud of our team, which is committed to providing a remarkable experience with a mixture of dedication and passion. 

We are looking for a CRM to join our growing team within the Customer Relations Department and further enhance our product experience for our clients. We are looking for an earnest relationship executive to initiate and nurture steady, mutually beneficial relationships with our clients. As a relationship executive, you should maintain contact with clients, work to understand their needs, and then advise them on which of our offerings could best support their objectives.  

To be successful as a relationship executive, you should ensure alignment between our organization's objectives and each client's needs. Ultimately, an indispensable relationship executive will take ownership of their work, including their role in promoting clients' interests. 

Key responsibilities

• Ensuring regular contact with existing clients to maintain our company's presence  
• Engaging and reviving relationships – Building on and nurturing client relationships whilst aligning to the company’s objectives 
• Building on client retention and meeting targets 
• Preparing reports on the client base  
• Identifying inactive accounts and reaching out to the client to understand their needs 
• Conducting in-depth needs assessments to better understand each client's requirements 
• Identifying a range of our offerings that could meet the goals and values of each client 
• Proposing and deliberating potential solutions in consultation with clients 
• Prompting clients to upgrade their existing packages and to purchase additional offerings 
• Settling clients' concerns in a swift and professional manner 
• Harnessing internal relationships to better address clients' needs and to maximize our profits 
• Manage the portfolio of clients, ensuring details are updated and documents are valid and compliant 
• Be the main point of contact for clients addressing any queries they might have 

Skills and experience

• Prior experience as a relationship executive, ideally in a similar organization 
• Familiarity with CRM software and procedures 
• Previous knowledge of effective sales and negotiation tactics 
• Outstanding verbal and written communication 
• Ability to forge profound working relationships 
• Strong interpersonal and collaborative skills 

Benefits

• Competitive remuneration package 
• Private Healthcare & Dental Care 
• Flexible working 
• Central Location 
• Fun, fast paced and multicultural learning environment 
• Wellbeing package 
• Performance bonus 
• Refer a friend bonus scheme 
• Comprehensive training and constant feedback 
• Fun events, great colleagues and a fresh, vibrant workplace with a variety of cultures