Assistant Front Office Manager

Malta Marriott Resort & Spa is currently looking to recruit an Assistant Front Office Manager to join their team on a full-time basis

Overview:

An outstanding opportunity has arisen for an Assistant Front Office Manager, to join the Rooms Department of the Malta Marriott Resort & Spa, part of Marriott International and one of Malta’s leading 5-Star hotels.

Main Responsibilities:

• Report to and assist the Front Office Manager in managing the Front Office Operation to ensure the delivery of exceptional service to our guests
• Supervise the activities and services but not limited to the M Lounge, MH Great room, Front Desk, Concierge, Porters and Doormen
• Assist with the hiring, training and direction of new department associates
• Ensure all guests are being assisted in an efficient and courteous manner and that all Marriott International standards are being applied
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Responsible for enhancing the product and service presented to each guest in the hotel
• Assist in the achievement of various departmental and hotel targets.

What you need to have:

• Similar experience in a Front Office Management role within a 4 or 5 star hotel
• Excellent administrative and organizational abilities
• Exceptional communication and presentation skills, together with an excellent ability to build relationships with a positive approach towards both external and internal guests
• Possess excellent negotiating skills, with the ability to work unsupervised using own initiative
• An excellent command of the English language. Knowledge of other languages will be considered an asset
• Candidate must exhibit strong personal confidence and good presentation skills, willingness to learn continuously and having a structured approach to planning, being a team player and able to work independently and under pressure
• Able to work in a flexible manner.