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Assistant Front Office Manager
An outstanding opportunity has arisen for an Assistant Front Office Manager to join the Rooms Department of the Malta Marriott Resort & Spa, part of Marriott International and one of Malta’s leading 5-Star hotels.
Main Responsibilities:
- Report to and assist the Front Office Manager in managing the Front Office Operation to ensure the delivery of exceptional service to our guests
- Supervise the activities and services but not limited to the M Lounge, MH Great room, Front Desk, Concierge, Porters and Doormen
- Assist with the hiring, training and direction of new department associates
- Ensure all guests are being assisted in an efficient and courteous manner and that all Marriott International standards are being applied
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Responsible for enhancing the product and service presented to each guest in the hotel
- Assist in the achievement of various departmental and hotel targets.
What you need to have:
- Similar experience in a Front Office Management role within a 4 or 5 star hotel
- Excellent administrative and organizational abilities
- Exceptional communication and presentation skills, together with an excellent ability to build relationships with a positive approach towards both external and internal guests
- Possess excellent negotiating skills, with the ability to work unsupervised using own initiative
- An excellent command of the English language. Knowledge of other languages will be considered an asset
- Candidate must exhibit strong personal confidence and good presentation skills, willingness to learn continuously and having a structured approach to planning, being a team player and able to work independently and under pressure
- Able to work in a flexible manner.
The Malta Marriott Resort & Spa located metres from Balluta beach, alongside a tranquil seafront promenade within the bustling, cosmopolitan St. Julian’s town and a 20-minute drive from Valletta, a European capital of culture city. The resort combines luxurious charm and the relaxed feel of a Mediterranean spa, with well-appointed premium category rooms and luxury suites. With four diverse restaurants and two bars, the hotel has something for every palate. The M Lounge offers spectacular views and the ideal space to work or relax. A roof top pool gives leisure travelers time to soak up the sun, whilst the spa provides an array of treatments, including a Jacuzzi, sauna, steam room, fitness center and squash court. The hotel also provides 15,000 square feet of versatile meeting and banqueting space.
