Front Office Clerk (Hotel)

Position: Front Office Clerk

Location: Malta

Employment Type: Full-time

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Job Summary:

The Front Office Clerk is the face of the hotel, responsible for providing exceptional customer service to guests. This role involves handling reservations, check-ins, check-outs, and guest inquiries. The Front Office Clerk ensures guests have a pleasant and seamless experience from arrival to departure. 

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Key Responsibilities:

1. Greet guests warmly upon arrival and departure. 
2. Process guest check-ins and check-outs efficiently. 
3. Verify guest information and payment methods. 
4. Handle phone and online reservations, ensuring accuracy and efficiency. 
5. Update and manage the hotel's reservation system. 
6. Coordinate with other departments to ensure room availability. 
7. Address guest inquiries, requests, and complaints promptly and professionally. 
8. Provide information about hotel facilities, services, and local attractions. 
9. Ensure guest satisfaction by anticipating and fulfilling their needs. 
10. Maintain accurate records of guest transactions and accounts. 
11. Manage correspondence and handle administrative duties as assigned. 
12. Handle cash, credit card, and other forms of payment securely. 
13. Issue receipts and manage billing processes. 
14. Ensure accuracy in financial transactions and reports. 
15. Communicate effectively with housekeeping, maintenance, and other departments to ensure guest satisfaction. 
16. Report any maintenance issues or guest complaints to the appropriate department. 

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Requirements:

1. Education in hospitality management is a plus. 
2. Prior experience in a front desk or customer service role in a hotel is preferred. 
3. Excellent communication and interpersonal skills. 
4. Strong organisational and multitasking abilities. 
5. Proficiency in hotel management software. 
6. Basic knowledge of accounting and cash handing procedures. 
7. Ability to remain calm and professional under pressure. 
8. Attention to detail and problem-solving skills. 

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