Student Experience Coordinator (Gozo Based)

Queen Mary University of London, Malta Campus is currently looking to recruit a Student Experience Coordinator (Gozo Based) to join their team on a full-time basis.

Job Role:
Join our team at Queen Mary University London – Malta Campus as a Student Experience Coordinator! Are you dynamic, motivated, flexible, and highly organised? Work closely with the Student Experience Manager to directly impact students’ lives and contribute to a high-quality student experience. Your role involves supporting students and colleagues in various initiatives, making a significant difference in shaping the student journey. If you’re ready to bring your skills to an exciting educational environment, apply now and be a vital part of creating an exceptional student experience!

Main Duties and Responsibilities:

• Assist students with a broad range of issues throughout their student journey in Malta, including residency guidance, housing, bank accounts, local regulations, and services in Malta
• Support the Student Experience Manager in delivering the student-centred extra-curricular programme, including coordinating arrangements for student events, contributing to event planning, venue/catering bookings, and on-the-day assistance
• Under the guidance of the Student Experience Manager, work closely with the Students’ Union/BLSA to ensure the student's voice is always heard and that key student representative and officer posts are available in Malta
• Lead (under the supervision of the Student Experience Manager) on the setup, delivery, and clearing up of the University’s regular offerings of small-scale student events on campus – utilising the resources of student ambassadors, representatives, and the facilities team to do so
• Assist with the arrangements for student welcome, induction, and freshers’ week
• Provide administrative and organisational support to the Student Experience Manager in all aspects of student experience delivery, and to the wider student-facing team when required
• Assist in developing and delivering a comprehensive student sports programme in Gozo
• Support the Student Experience Manager in implementing the joint QM-Malta/BLSA-Malta student volunteering scheme
• Contribute to and administer student feedback mechanisms such as surveys and focus groups
• Working under the guidance of the Student Experience Manager, increase community engagement through student-focused initiatives, ensuring alignment with continuous improvement and business development strategies
• Working alongside our Students’ Union, implement Malta-centred training and development sessions for student representatives and officers
• Assist in the recruitment, administration, and management of Queen Mary Student Ambassadors
• Work with the Student Experience Manager to support the updating of existing procedures and provide recommendations for improvement
• Work with the Curriculum Operations and Quality Manager and the Quality Administrator to ensure quality assurance issues are relayed between staff and the student body in an agile manner
• Assist the Student Support Office (SAPS) with the planning, setup, and delivery of student well-being activities and initiatives, and be a key point of contact between SAPS, Student Experience and the Student Union
• Contribute to work streams or elements of larger projects under the direction of the SE Manager.

Qualifications required:

• GCSE/O level or equivalent in English and Maths
• Educated to A-level or equivalent standard.

Documentation required with the application: CV + Cover Letter