Receptionist

General Scope and Purpose of Position

We are currently looking for an organized professional to join our team as a Receptionist to join team on a Full-Time basis. The chosen candidate shall be responsible in managing the front desk at our Rehab & Wellness Centre. Proficiency in this role demands the ability to work independently, demonstrating initiative and discretion within the prescribed guidelines.

Main Duties & Responsibilities

• Provide exceptional customer service experience to all members, non-members and users of the centre.
• Enrolling new members and assisting current members with any queries.
• Greeting members and users of the Rehab & Wellness Centre as they come through reception.
• Checking in members and verifying memberships.
• Registering prospective members and guiding them to the correct person.
• Scheduling appointments and bookings for interested clients via phone or in person.
• Providing information on all services and availability.
• Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties.
• Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Centre.
• Serving customers, collecting money for activities and accurately accounting or transactions at the end of each shift.
• Welcoming members and visitors to the Centre and providing accurate information concerning programmes and activities.
• Creating an excellent first impression of the Centre by providing a warm welcome, tidy appearance and pleasant manner at all times.
• Handling telephone enquiries, recording messages from incoming calls and transferring calls.
• Maintaining a clean and tidy environment, both behind and in front of the counter.
• Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department.
• Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation.

Role Requirements

The ideal candidate should be in possession of the following:

• A minimum of ordinary level of education or relevant qualification.
• Previous experience in a relevant field/ in a similar environment.
• Proficiency in Microsoft Office applications.
• Smart, and organized professional with excellent customer service skills.
• Highly proficient in English language (both spoken & written).
• Available to work in the evenings and weekends. 

Prior to being recruited and throughout the duration of employment, the selected candidates need to satisfy the requirements of the Protection of Minors Act (POMA) together with those of immunization.

Why work with Inspire?

At Inspire, we prioritise the mental health and wellbeing of our employees. In addition to a competitive salary, commensurate to experience, we offer the below:

• Ten additional days of recess leave calculated pro-rata (utilized during the months of August & December).
• Private health insurance scheme.
• Mental Wellbeing Programme.
• Study leave as per organisation policy.
• Cloudigo Premium.
• Inspire Employee Scholarship Programme.
• The opportunity to shape and change processes.