Guest Service Agent - Administrative jobs in Malta - October 2024
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Guest Service Agent

Hilton Malta , Central Malta

Published on 23 Sep 2024

Expired on 04 Oct 2024


Hilton Malta is currently looking to recruit Guest Service Agent team members, who share the passion for excellence and infuse enthusiasm into everything they do, on a full-time basis.

The essential functions of a Guest Service Agent include but not limited to the following tasks:

  • Answering all phone calls incoming through the hotel’s switchboard and promptly deals with the guest’s inquiry 
  • Dealing with all guest interactions with the highest level of hospitality and professionalism, including; accommodating guest special requests, resolving customer complaints, answering questions about the hotel services, accepting and delivering wake-up calls and messages, in a timely manner and other guest’s requests
  • Handling guest reservations for the hotel’s Food & Drink Outlets, Spa, Health Club, etc. and delegating the reservation to the concerned department
  • Performing other duties assigned by the Front Office Leadership team, including but not limited to assisting the Front Desk and the Executive Lounge as needed, keep an updated internal telephone extension list, reporting telephone maintenance and operational problems and ensuring follow-ups are done on a continuous basis
  • Complying with the Hilton Brand Standards and the Hotel’s Policies and Procedures
  • Be able to monitor and respond to hotel emergency and safety situations in an efficient and professional manner.

The ideal candidate for this role, should:

  • Have previous work experience, in a similar role, with the knowledge of operating a Switchboard 
  • Be flexible to work on shift basis, including; mornings, evenings, weekends and holidays
  • Be fluent in both Maltese and English is a requirement for this position and knowledge of a third language would be considered an asset
  • Possess positive attitude, good communication and organisational skills and committed to deliver a high level of customer service
  • Be able to work on your own and as part of a team
  • Possess a competent level of IT proficiency.


Hilton Malta:
Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions, and sites Malta has to offer. The accommodation comprises 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility. Each guest room offers the discerning traveller breathtaking views of The Mediterranean Sea or the Yacht Marina. Hilton Malta features award-winning restaurants & bars, four outdoor pools, a floodlit tennis court, as well as an indoor pool, spa, and health club; making it an idyllic resort with year-round sunshine and an abundance of outdoor activities.

We invite you to take a look at our beautiful property, by clicking on the following link; Hilton Malta Virtual Tour.


time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Administrative
Category
industry
Hotels, Restaurants & Catering
Industry


Front Office Supervisor

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