Front Office Supervisor

Scope, Purpose and Objective

To ensure that the day-to-day operation is smooth and that the Front Office Team is up to standards to give the highest possible customer service. 

Essential Duties & Responsibilities

• Following the direction given by the Company and making sure that all the team members are on the same track

• Ensure that all duties at Front Desk are being performed as per hotel standard

• Cover duties of the Guest Service Agent whenever required

• Make sure that customer satisfaction is at the highest possible level

• Maintaining corporate relations and making sure that all the VIP guests are receiving suitable treatment according to their

        VIP status

• Ensuring that the daily tasks are being delegated equally between the team members

• Briefing the team members about the daily functions and happenings

• Taking care of room assignments and making sure that all guests are receiving the proper room category according to their     

        booking and their requests

• Ensure that the Front of the House and Back of the House are kept clear, tidy, and organized

• Ensuring the new recruits are being trained up to standard and keeping clear records of the training program. 

• Maintaining the actual procedures and assisting the Company in creating necessary procedures

• Finalizing any necessary reports

• Acting with complaints, problem-solving, disturbances, special requests, and any other issues that may arise

• Make sure that all the reviews received by our customers are being answered in an efficient way

This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees may be requested to perform other job-related duties assigned to them by their Direct Superior.