Front Office Supervisor

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. 

Hyatt Centric Malta invites you to be part of our pre-opening journey as we search for a dedicated and experienced Front Office Supervisor to oversee the daily operations of the front office. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a commitment to providing exceptional customer service. This role requires a proactive individual who can manage a team effectively and ensure a welcoming environment for guests.

Responsibilities include but are not limited to:
- Supervise and coordinate the activities of front office associates, ensuring high standards of service and efficiency.
- Train and guide front office associates, fostering a positive and productive work environment.
- Handle guest inquiries, complaints, and special requests with professionalism and courtesy.
- Monitor and manage front desk operations, including check-in/check-out procedures, reservations, and billing.
- Maintain accurate records of guest information and transactions, ensuring compliance with company policies.
- Collaborate with other departments to enhance the overall guest experience and resolve any issues that may arise.

Requirements:
- Proven experience in a supervisory role within the hospitality industry
- Strong leadership and team management skills, with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Proficient in Opera and Microsoft Office.
- Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
- Flexibility to work various shifts, including weekends and holidays.