Front Office Administrator (FT/Reduced)

We have a new Front Office Administrator role within the services industry. If you enjoy meeting new people every day and want to start a new path in the customer care industry, this is the role for you. Training will be provided on full-time basis. 

Your main responsibilities will be the following:   

• Handling customer’s queries and requests, mainly via face to face contact in the site location provided by the Company 
• Managing incoming and outgoing telephone calls and email communication in order to provide assistance to customers’ enquiries and requests 
• Resolving customer queries and complaints to ensure customer satisfaction  
• Be able to manage any cash or credit transactions presented at any site location including end of day reconciliations 
• Be responsible to develop and maintain a good working knowledge of the Company’s products, services and systems 
• Be sure to comply with all the Company’s client’s business processes, policies and legislation requirements 

Role is available on Full Time basis (40 hours) or Reduced Hours (30 hours)

• Good command of written and spoken English and Maltese is a must
• Excellent communication skills
• Works well under pressure to achieve targets
• Extremely patient in dealing with difficult customers and challenges
• Previous experience in Customer Care

• O'Level standard of education

• Performance Bonus up to EUR2,500 yearly
• Health Insurance