Clerk (Technical Support Team)

Simonds Farsons Cisk plc in Malta is currently looking to recruit a Clerk to join their team on a full-time basis.

Overview:

A vacancy has opened for the position of Clerk within the Technical Support Team. The selected candidate will serve as a front-line representative of the company for our Dispense Customers. She/he will play a critical role in ensuring customer satisfaction and efficient operations within the Dispense Administration department.

Key Responsibilities:

• Answer incoming calls from Dispense customers
• Assist customers over the phone with simple dispense problems
• Record all incoming calls in the Department’s Call Handling and Asset Tracking System
• Set up appointments for scheduled preventive maintenance visits and other specific interventions with customers
• Liaise with and assist Dispense Services Technical Leading Hands in job scheduling for Field Craftsmen
• Coordinate workshop craftsmen in preparing equipment for field operations
• Liaise with subcontractors to manage the relocation of vending machines and coolers between the Dispense Workshop and the market
• Perform tasks specified by management to ensure the smooth running of the Dispense Administration Operation.

 Those interested to apply must:

• Ideally have, as a minimum, an O’Level standard of education or equivalent
• Have a pleasant personality together with strong verbal and written communication skills
• Be ICT literate
• Be able to work independently but also able to work within a team
• Have good analytical skills and be proactive.