Software Support Specialist - Technical Support jobs in Malta - May 2024
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Software Support Specialist


Published on 19 Apr 2024

Expires in 1 day (01 Jun 2024)

Our client is seeking a dedicated Software Support Specialist to join their team in Malta. The successful candidate will provide first-line support for their software solutions, ensuring the smooth operation of their applications and delivering exceptional customer service to their clients.

Your Key Responsibilities:

  • Providing first line support to customers, promptly addressing inquiries and effectively resolving issues related to our software solutions.
  • Investigating and troubleshooting user issues concerning software functionality, configuration, and usage.
  • Becoming acquainted with and offering end-user and operational support on Microsoft Platforms, bespoke applications, and similar platforms as required.
  • Executing operational and administrative procedures, such as certificate renewals, security patching, and setting up VPN access for clients.
  • Assisting in solution testing and deployment phases to ensure smooth implementation and user transition.
  • Escalating complex issues to the development team and diligently monitoring progress to ensure timely resolution.
  • Pursuing continuous learning and certifications in relevant technology platforms to bolster expertise and support capabilities.
  • Compiling test scripts, deployment procedures, and support documentation to streamline support processes.
  • Collaborating with internal teams to pinpoint opportunities for process enhancement and support service optimization.
  • Maintaining open communication with clients and internal stakeholders, delivering updates on support tickets and ensuring high customer satisfaction levels.
  • Knowledge of or working experience in an IT related client support role.
  • Windows administration experience and understanding of network concepts and software applications.
  • Excellent customer care skills.
  • Excellent level of English both written and verbal.
  • Knowledge of Power BI and any Microsoft Support Platform will be considered an asset.
  • Hybrid working

Full Time
Job Type
Entry (0-12 months)
Experience Level
Technical Support
Information Technology

ERP Helpdesk

IT Support Specialist

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