Junior IT Support Technician (Malta)

As a Junior IT Support Technician, you will be responsible for providing first-line technical support to clients, troubleshooting IT-related issues, and ensuring smooth IT operations within both internal and client environments. You will work in a hybrid setup, based at our offices in Pieta’ this will be combined with remote working and occasional on-site visits to client locations to deliver hands-on technical assistance.

• Provide first-level support to clients via phone, email, and onsite visits.
• Diagnose and troubleshoot hardware, software, and network issues.
• Assist in system setups, configurations, and maintenance.
• Log and track support tickets using a helpdesk/ticketing system.
• Hand over unresolved issues to senior IT staff when required.
• Maintain accurate documentation of support requests, solutions, and technical procedures.
• Support client IT operations by ensuring smooth running of systems and infrastructure.
• Assist in basic cybersecurity and IT compliance tasks.
• Install, configure, and maintain IT equipment including PCs, printers, and peripherals.
• Perform basic server administration under guidance.

• 0 - 2 years of experience in an IT support or helpdesk role (entry-level candidates are encouraged to apply).
• Basic knowledge of Windows OS, networking, and troubleshooting.
• Understanding of Microsoft Office 365 and general software support.
• Familiarity with ticketing/helpdesk systems.
• Ability to work independently and provide support at client sites.
• Strong problem-solving and communication skills.
• Fluent in English (Maltese is a plus).
• A valid driver’s licence is preferred but not mandatory.
• Certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus but not required.
• Applicants should already be resident in Malta.

• Training and certification sponsorship (where applicable).
• Flexible working arrangements with hybrid options.
• Opportunities for career growth and skill development.
• Travel allowance for client-site visits (where applicable).
• Supportive team environment and mentorship.

If you are eager to launch your IT career and be part of a dynamic team, we would love to hear from you! Please submit your CV and cover letter.

We look forward to welcoming you to eBusiness Systems Team!