Junior IT Support Technician - 8 Month Contract

A leader in the Aviation Industry is seeking to Employ a Junior IT Support Technician for an 8 Month definite contract. The IT Support Technician is responsible for Level 1 & 2 IT support offered to the users across all the offices around the world.​​

Responsibilities:

• Responsible for Level 1 & Level 2 IT Infrastructure and Applications; some project tasks ad hoc Infrastructure task (Datacentre and Comms Room Racking)
• Participate in Team Meetings and Communication
• IT Ticket Logging and Queue management
• Keep track of status of the ordered equipment & supplies using inventory management tool
• Support of other IT Functions such as Application Support and Infrastructure Teams
• Identify improvements to IT documentation, processes/procedures, and tickets
• Logical thinker and able to prioritize workload and urgency
• Strong Customer Service Ethic

• Knowledge of Desktop OS and applications (Windows, MAC, Linux)
• Internet Browser support (All popular browsers, Firefox, Chrome, Edge etc)
• Issuing and handling user hardware (Windows PCs and laptops, Macs and mobile devices)
• Willing to learn and support in-house technologies; bespoke applications
• Working within a structured support environment with request logging software
• Experience with O365 products
• Active Directory Administration
• Able to follow processes and procedures.

• Certification in a related field