IT Support Officer - Technical Support jobs in Malta - February 2024
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IT Support Officer

Malta Marriott Hotel & Spa , Central Malta

Published on 14 Mar 2023

Expired on 13 Apr 2023

Malta Marriott Hotel & Spa is currently looking to recruit an IT Support Officer to join their team on a full-time basis.

Job Role:
If you are a technology-savvy person and enjoy supporting end users, we would like to meet you! Working within a team and reporting to the IT Manager the IT Support Officer is requested to provide Level 1 support to end users, maintain the company’s servers, install and configure new systems and diagnose any hardware and software user issues.


  • Install and support computer systems, end-user telephony, wireless networks, and peripheral devices such as printers, scanners, mobile/smart phones, and Point Of Sale, in accordance with department standards
  • Monitoring of systems and networks to ensure normal operations and performing corrective actions when required
  • Ensuring backups are successfully being done
  • Troubleshooting system and network problems; diagnosing and solving hardware or software faults
  • Create procedural documentation and relevant reports when required
  • Supporting the roll-out of new applications
  • Setting up new users' accounts and profiles and dealing with password issues
  • Adhering to company IT security policies
  • Prioritizing and managing open cases
  • Rapidly establishing a good working relationship with colleagues and hotel guests alike
  • Testing and evaluating new technology.


  • Excellent attitude to service colleagues and guests
  • Good Problem-Solving Skills
  • Knowledge of Windows 10 and Windows 2016 Active Directory or any other Windows Server Operating System
  • Knowledge of Office 365 and cloud services
  • Knowledge of networking both at a physical and active layer
  • Knowledge of Virtualization Infrastructures
  • Microsoft MCSA Certification or Comptia Server+, Network +, or equivalent
  • Have at least one year of experience in a similar position
  • Have experience in a hotel environment
  • Have experience with Micros POS systems.

Malta Marriott Hotel & Spa:
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide. It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott. At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world.

Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Technical Support
Hotels, Restaurants & Catering

IT Support Technician

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