IT Specialist

The IT Specialist is the first point of contact for technical support across both sites. This role focuses on delivering responsive, customer-oriented IT support while ensuring the smooth day-to-day operation of systems, hardware, and networks.

Working under the direction of the IT Manager, you will resolve technical issues, maintain accurate system records, manage user access, and support a secure and reliable IT environment.

Key Responsibilities

• Respond to and log incoming IT support requests, aiming to resolve issues on first contact where possible (phone or remote support).
• Manage support emails and route requests to the appropriate teams when required.
• Monitor and escalate high-impact or critical issues promptly.
• Troubleshoot hardware, software, and network issues.
• Purchase approved hardware and software in line with internal procedures.
• Support security, backup, and system redundancy processes in line with company policies.
• Maintain accurate records of IT assets, including updates and decommissioning.
• Manage user accounts, email access, and system permissions.
• Perform routine IT checks across sites to proactively identify and resolve recurring issues.

Requirements

• Minimum 1 year of experience in a similar role.
• Strong understanding of IT support tools and service delivery practices.
• Clear communication skills and active listening ability.
• Strong problem-solving skills and attention to detail.
• Professional telephone manner and strong customer service orientation.

Education and Experience

• Level 4 Diploma in IT desired.

Benefits

• Free Lunches
• On the job training