IT Manager

Our client is a video game development company.

• Provide technical support to employees on hardware, software, and network-related issues;
• Install, configure, maintain, and support computer systems, servers, and network devices;
• Monitor network performance and ensure optimal uptime, reliability, and availability of IT systems;
• Diagnose, troubleshoot, and resolve hardware, software, and infrastructure-related issues in a timely manner;
• Implement and maintain security protocols and procedures to protect systems and data from cybersecurity threats;
• Manage user accounts, permissions, and access rights, ensuring appropriate security controls are maintained;
• Collaborate with internal departments to identify technological requirements and recommend suitable solutions;
• Maintain accurate inventory records of IT equipment, software licences, hardware assets, and peripherals;
• Assist in coordinating and prioritising day-to-day IT operations and activities;
• Provide technical guidance and support to junior members of the IT team when required;
• Stay up to date with emerging technologies and developments within the gaming and technology sectors, making recommendations for improvements where appropriate;
• Create and maintain documentation relating to IT processes, procedures, system configurations, and technical standards;
• Identify opportunities to improve operational efficiency through automation and process optimisation initiatives;
• Assist with the procurement, deployment, maintenance, and lifecycle management of IT equipment and peripherals.

• Minimum of 5 years’ experience within IT Infrastructure, Systems Administration, Technical Support, or Enterprise IT environments;
• Bachelor’s degree in Computer Science or equivalent practical experience;
• Strong understanding of networking concepts and protocols, including TCP/IP, DNS, VPN, Firewalls, SMB/Samba, NFS, SSH, and RDP;
• Experience working with Linux environments, including CentOS, Red Hat, Debian, and Ubuntu;
• Experience supporting Windows 10/11 and Windows Server 2016/2019/2022 environments;
• Experience with virtualisation technologies, including ESXi, Proxmox, and XCP-ng;
• Experience administering Active Directory, Microsoft 365, Microsoft Entra ID, and Intune environments;
• Familiarity with cybersecurity principles, Zero Trust architecture, and security best practices;
• Experience with scripting and automation tools, including PowerShell, Bash, Python, CMD, or similar technologies;
• Experience working with ticket handling systems and version control platforms, preferably Helix (Perforce);
• Experience within a software development or game development environment will be considered an asset;
• Knowledge of Jira, Confluence, Perforce, server administration, virtualisation technologies, gaming consoles, computer hardware maintenance, cybersecurity protocols, Ethernet cable crimping (RJ-45), and multi-site environments will be considered assets.

• Excellent written and verbal communication skills in English. Knowledge of Ukrainian and/or Russian will be considered an asset;
• Strong troubleshooting and problem-solving abilities;
• Ability to work independently and take ownership of responsibilities;
• Ability to multitask and prioritise tasks effectively within a fast-paced environment;
• Proactive and hands-on approach to technical challenges;
• Ability to provide technical guidance and support to team members when required;
• Strong attention to detail and commitment to delivering reliable IT solutions.

*Please note that all job applicants will be automatically added to the Broadwing LTD candidate database and will receive an automatic email with user credentials to benefit from our online platform.