ERP Helpdesk - Technical Support jobs in Malta - May 2024
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ERP Helpdesk

FBS (Marketing) Ltd , Central Malta

Published on 26 Apr 2024

Expired on 26 May 2024

FBS (Marketing) Ltd in Malta is currently looking to recruit an ERP Helpdesk to join their team on a full-time basis.

We are a leading Wholesale & Retail organization dealing primarily in fast-moving consumer goods, with a commitment to excellence and a focus on customer satisfaction. We represent several big brands within the local market, such as Mars, Kellogg’s, Foster Clark’s, Barilla, Glenfiddich, as well as Misura, to name a few.

As we continue to expand our operations, we are seeking a talented ERP Support Specialist to join our dynamic team.

Job Summary:
Act as the first line of support for all internal system difficulties about company business applications, that users come across. Ensure a good quality standard of data and assists with process enhancements within the ERP system.


  • Be the first line of support for queries related to ERP and third-party business solutions connecting to it
  • Continuously cleanse system data to ensure a standard way of inputting information
  • Continuously ensure data validity
  • Vetting of profiles in terms of inventory, customers, and vendor modules
  • Monitoring and maintenance of ERP automation
  • Monitoring the integration statuses between the ERP and the third-party solutions ensuring continuous uptime
  • Maintenance and upkeep of system configuration across all platforms
  • Documentation and upkeep of company system-related SOPs
  • Leads procedural training pertaining to company business systems
  • Escalate technical issues to the correct channel accordingly
  • Assist with the implementation of new solutions
  • Assist with the development of common organisational reports.


  • MQF Level 6 qualification in business or IT field
  • Minimum 1 year experience in a similar role
  • Competent user of Microsoft Office applications with a specific focus on Microsoft Excel
  • Fluent in both written and spoken English
  • Excellent Communication Skills
  • Experience in Acumatica ERP will be considered an asset
  • Knowledge in any SQL technology is preferred with specific focus on Microsoft SQL Server.

How to apply:
If you are interested in this role and believe you possess the necessary skills and experience to excel at it, we invite you to apply by submitting your resume outlining your qualifications, quoting the job role.

Apart from offering a comprehensive benefits package, which includes Health Insurance and a Wellness Program, Francis Busuttil & Sons (Marketing) Ltd also actively supports a better work-life balance. We are dedicated to continually improving our benefits package to better serve our employees.

Francis Busuttil & Sons (Marketing) Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion and gender identity.

We at Francis Busuttil & Sons (Marketing) Ltd would like to extend our best wishes to all applicants!



€22,000 to €25,000 / year
Full Time
Job Type
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
Technical Support
Fast Moving Consumer Goods (FMCG)

Product Support Specialist

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