Application Support Specialist

Our client within the Financial Services Industry is looking for an Application Support Specialist. This team will ensure that the company's systems supports timely and effective decision-making across the Unit by empowering management and the team with the right data-related processes, KPIs, dashboards, analytics and risk profiling. Reporting to the Senior officer your responsibilities will include the following:

• Assisting with Level 1 and 2 business application support for the company and 3rd parties
• Maintaining, enhancing, and creating workflows, functions, and configurations within the relevant system environments
• Working closely with end-users to maintain, optimize, create, test, and manage complex workflow rules, data validation, and triggers
• Thoroughly documenting implemented workflows and data maps including any technical considerations and sharing them with your Team
• Understanding any new data maps required, with proposed solutions and feasibility analysis
• Delivering data collection and supervisory system projects on schedule and with high quality
• Coordinating with the Network and security and Policy and QA teams to ensure total product quality and integration, with all relevant applications and processes
• Coordinating with technical teams for the management of web servers, back-end operational database environments, file sharing services and other technologies as needed
• Supporting the Data Management and Analytics teams in understanding the operational data architecture and informing while involving them with any ongoing changes 
• Participating in security assessments with the Cyber Security Team to ensure effective mitigation of any vulnerabilities detected

• A minimum of two (2) years working in a similar role
• Fluency in both the English and Maltese languages
• Experience in administering an Enterprise CRM or ERP platform including process flow design and implementation
• Experience in Enterprise Web Applications as well as Database operations and SQL in a Microsoft stack environment

• Academic qualification in Computer Science at National Qualification Framework level six (6) or better (Non-negotiable)