CRM Solution Architect (D365 for Customer Engagement)

Our client, who is an International company is looking for a CRM Solution Architect, reporting to the Practice Lead and the Senior Leadership team. The right candidate will be responsible for designing, developing and implementing systems architecture that will meet business needs.

Your Duties:

• The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions
• Be a champion/SME (Subject Matter Expert) for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
• Possess a strong understanding of Dynamics 365 & power platform stack and stay relevant with new features
• Design and development of domain-specific implementations; Influence usage of the box Dynamics 365 functionality, giving our client a competitive advantage
• Identify skilling opportunities and define training needs within the team; Coach other team members and help in reducing skills gaps
• Identify opportunities and work for industry-specific Solution Offerings that will be market differentiators for our client.
• Lead technical forums and communities to share knowledge with a wider group
• Meet and exceed customer expectations on business knowledge, skills and behaviour.
• Identify business/project risk and mitigate or communicate as necessary.
• Ensure progress updates are communicated to relevant parties both formally and informally.
• Identify practice development activities and help in defining how these will be delivered.
• Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
• In all activities, ensure timely completion of internal processes and mandatory training.

The right candidate will have 13 years of experience in a similar role and in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams.

The ideal candidate also has experience in working with the latest CRM technology – online and on-premise + Architecture and solution  + leading a team with 13 years of experience in CE.

• In-depth knowledge of all modules of Dynamics 365 CE, including appropriate Architect level certifications. Relevant experience on various earlier versions of Dynamics CRM like, 2016, 2015, 2013, 2011, CRM 4.0 etc.
• Strong implementation experience with Power Platform (Power Apps, Power Automate, Power Virtual Agents, Power BI, RPA etc.), including appropriate Architect level certification.
• Broad understanding of software development lifecycle, Development management, Release management, Data migration, cut-over planning and Go-Live support.
• Exposure in Cloud Storage Services (Azure SQL, Blob storage etc.)
• Experience with Azure Platform and Integration Services including LogicApps, Functions, Azure Service Bus etc.
• Experience working with offshore development teams
• Experience of Agile Methodology
• Certification in TOGAF or Zachman Framework would be beneficial
• Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud, D365 for Marketing etc.
• Minimum of 13+ yrs of proven experience in implementing End-To-End Large scale solutions involving Dynamics CE(CRM).
• Should have architected, designed and implemented atleast 7-8 full scale industry solutions using Dynamics CE (CRM), Integrations, Power Platform; Strong understanding of industry domains like Banking, Finance, Healthcare, Insurance, Telecom, Manufacturing etc.
• Ability to architect solutions that involve multi-region implementations.
• Strong technical leadership for engagements and ability to present to the C-Suite stakeholders.
• Ability to architect and design Digital Transformation programs involving multiple technologies
• Strong pre-sales experience/expertise with thought leadership on Solution offerings
• Excellent presentation and demonstration skills, ability to influence and ease decision making for Senior Technical Executives of clients (CTO, Digital Transformation Officers etc.)
• Ability to handle distributed large teams and deliver quality solutions

• Bachelor's Degree in Computer Science or IT related.
• Master in Computer Science is an asset.

• Relocation package in case it is needed (Flights and accommodation for the first 10 days).
• Sponsorship for the work permit in case it is needed.
• Great career progression.
• Business allowances.
• Health insurance.